Return & Refund Policy
At Eagle Crockery, we strive to provide a smooth and worry-free shopping experience. If something isn’t right, we’re here to help.
Eligibility
You may request a return or refund if:
- You receive a damaged or defective product.
- The product significantly differs from the description shown on our website.
Return Period
Please contact us within 7 days of receiving your order if you face any damage, defects, or product discrepancies.
How to Start a Return
To initiate the return process, please contact our Customer Support team:
Phone (Landline): 000-6211167
Phone/WhatsApp: 0317-6349259
Our team will guide you through the required steps.
Condition of Returned Items
Returned items must be:
- In original packaging
- Unused and free from wear or damage
- Complete with all original accessories, manuals, and accompanying items
Refund Process
Once your return is approved:
- Refunds will be processed within 5 business days
- The amount will be credited to your original payment method
Exchange Policy
- Exchanges or replacements are allowed within 7 days.
- If the requested replacement item is not in stock, we cannot issue a credit or exchange until it becomes available.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless they are defective upon arrival:
- Personal care items
- Perishable goods